Troubleshooting

Having trouble with PayTrack? This guide covers common issues and their solutions.

Common Issues

Account & Login

• Login Issues - Problems signing in or accessing your account

Payments

• Payment Issues - Problems with payments, invoices, or payment links

General

• Data not syncing - Try refreshing the page or logging out and back in
• Slow performance - Clear your browser cache or try a different browser
• Missing features - Check your subscription plan in Settings → Billing

Getting Help

If you can’t find a solution here:

1. Check our FAQ for answers to common questions
2. Search the documentation for your specific issue
3. Contact Support for personalized help
4. Submit feedback through Settings → Support in the app

Reporting Bugs

Found a bug? Help us improve PayTrack:

1. Go to Settings → Support in the app
2. Select “Bug Report” as the type
3. Describe the issue in detail
4. Include steps to reproduce
5. Add a screenshot if possible
6. Submit your report

We review all bug reports and work to fix issues quickly.

Feature Requests

Have an idea for a new feature?

1. Go to Settings → Support in the app
2. Select “Feature Request” as the type
3. Describe your idea and how it would help
4. Submit your request

We value your feedback and consider all feature requests.