Frequently Asked Questions
General Questions
Section titled “General Questions”What is PayTrack?
Section titled “What is PayTrack?”PayTrack is a payment management and project tracking platform that helps freelancers and businesses track payments, manage clients, and monitor project deadlines.
Is PayTrack free?
Section titled “Is PayTrack free?”PayTrack offers a free plan with basic features. Paid plans (Pro and Team) unlock additional features like unlimited projects, team collaboration, and advanced analytics.
How do I sign up?
Section titled “How do I sign up?”Visit app.pay-track.com and click “Sign Up”. You can create an account with email/password or use Google OAuth.
Can I use PayTrack on mobile?
Section titled “Can I use PayTrack on mobile?”PayTrack is a web application that works on all devices through your browser. A mobile app is coming soon.
Account & Billing
Section titled “Account & Billing”How do I change my email?
Section titled “How do I change my email?”Go to Settings → Security → Change Email. You’ll need to verify both your old and new email addresses.
How do I cancel my subscription?
Section titled “How do I cancel my subscription?”Go to Settings → Billing → Manage Subscription. You can cancel anytime, and your paid features will remain active until the end of your billing period.
What payment methods do you accept?
Section titled “What payment methods do you accept?”We accept credit cards through Stripe. Stripe Connect integration allows you to accept payments directly from clients.
Can I get a refund?
Section titled “Can I get a refund?”Refund policies depend on your subscription plan. Contact support for refund requests.
Features
Section titled “Features”How many projects can I create?
Section titled “How many projects can I create?”- Free Plan: Up to 3 projects
- Pro Plan: Up to 50 projects
- Team Plan: Unlimited projects
Can I collaborate with team members?
Section titled “Can I collaborate with team members?”Team collaboration is available on the Team plan. You can invite team members, assign roles, and collaborate on projects.
Does PayTrack integrate with other tools?
Section titled “Does PayTrack integrate with other tools?”Currently, PayTrack integrates with Stripe for payments. More integrations are coming soon.
Can I export my data?
Section titled “Can I export my data?”Yes! You can export your projects, clients, and payment data in various formats (PDF, Excel, CSV, JSON) from the dashboard.
Payments & Invoices
Section titled “Payments & Invoices”How do payment links work?
Section titled “How do payment links work?”Payment links are secure URLs you can send to clients. They can pay directly through the link using Stripe or PayPal.
How do I create an invoice?
Section titled “How do I create an invoice?”- Open a project
- Click “Create Invoice”
- Fill in invoice details
- Preview and send to client
Can I customize invoices?
Section titled “Can I customize invoices?”Yes! You can customize invoice prefixes, numbering, payment terms, and more in Settings → Billing.
How do payment reminders work?
Section titled “How do payment reminders work?”Enable payment reminders in Settings → Notifications. You’ll receive alerts for upcoming and overdue payments.
Security & Privacy
Section titled “Security & Privacy”Is my data secure?
Section titled “Is my data secure?”Yes! All data is encrypted in transit and at rest. We follow industry best practices for security.
Who can see my data?
Section titled “Who can see my data?”Only you can see your data. Team members (on Team plan) can see shared organization data based on their roles.
Can I delete my account?
Section titled “Can I delete my account?”Yes. Go to Settings → Security → Delete Account. This action is permanent and cannot be undone.
Do you store payment information?
Section titled “Do you store payment information?”We don’t store credit card information. All payments are processed through Stripe, which is PCI-compliant.
Troubleshooting
Section titled “Troubleshooting”I can’t log in. What should I do?
Section titled “I can’t log in. What should I do?”Try the “Forgot Password” option or check our Login Issues guide.
My payment isn’t showing up.
Section titled “My payment isn’t showing up.”Check our Payment Issues guide for solutions.
The site is slow or not loading.
Section titled “The site is slow or not loading.”Try clearing your browser cache, using a different browser, or checking your internet connection.
Support
Section titled “Support”How do I contact support?
Section titled “How do I contact support?”- Use the feedback form in Settings → Support
- Email us at [email protected]
- Visit our contact page
How quickly do you respond?
Section titled “How quickly do you respond?”We aim to respond to all support requests within 24 hours during business days.
Can I request a feature?
Section titled “Can I request a feature?”Yes! Submit feature requests through Settings → Support or our contact page.
Still Have Questions?
Section titled “Still Have Questions?”- Browse our Troubleshooting section
- Check our Guides for detailed instructions
- Contact Support for personalized help